Bought an i7-7740x 4.3 Ghz CPU for my machine at home a month ago.
Last Friday after a few beers and late at night I thought it would be a good idea to overclock it it, its an "X" after all! People on the internet with water cooling are running them at 5+ Ghz.
Not being a fan of overclocking and never really have messed with it, I was happy to see my Intel CPU came with a program from Intel themselves called "Xtream tuning", which is a CPU overclocking application. *hickup* Need another beer!
The cloudy thought was "Must be safe to try it with this, as Intel made it themselves for their own CPU." wrong.
Set it to 4.4, apply, burn in test for 5 minutes. good.
4.5, " " good.
4.6, hit apply - computer shuts down. Never to post again. A wave of sadness and self berating starts.
I was bummed out as 4.5 is its turbo speed and I didn't expect it sweat a 100Mhz bump. But it did.
After years of hearing "if you kill your CPU from overclocking you are out of luck.", I figured I just lost my 500 dollar investment. So Saturday morning with a slight hang over and depressed I go buy another one. I tell the guy at the store my sad story.
He says 'Try to RMA it'. So with nothing to lose I open a ticket with Intel and truthfully tell them what happened.
One question from them, "how would you like us to ship it to you?". wow !!!
but wait there is more! :)
There has been a problem in the neighborhood with delivery packages going missing. I asked UPS to "place package in blue box on porch", where it would be 'hidden'. I get the 'delivered' notice. Get home at 7ish, no package!! My heart sinks.
But wait, I have a dropcam on my porch! I'll have video of the thief! Go to look at the video and its all black!!! WTF? camera is off line. Its been online for 3 years or more... Discover at 3:30 that morning is when it went off line, my kids cat yanked the power cord from the wall!! bad kitty! what perfectly bad timing!
I open an investigation with UPS..
9 PM I get a text from my neighbor (3 houses down!!) " I picked up a package from your porch today, its here if you want it."
whew!!!!
the end. ;)
Just have to say that was the easiest RMA I've done in a long time. Its as if they didn't care what happened to it. "if it is a boxed cpu and not an oem, you are good for return.". Thanks Intel!
greg
