Position: Systems Administrator Associate (YVR)
Job Description:
Sony Pictures Imageworks Canada, an industry leading Visual Effects and Animation studio located in Vancouver, is seeking an Associate Systems Administrator. The job demands astute and critical thinking coupled with basic Mac/PC/Linux systems administration to support solutions in a unique industry that combines high performance computing with digital artistry and storytelling. You will support projects involving high performance computing technologies in the areas of large-scale systems administration and engineering including building, installing, deploying and supporting end-user laptops and workstations.
We are building a high performance global digital workflow for visual effects and animation production and this is a great opportunity to work on technically challenging projects in a very creative work environment of talented engineers and artists.
Primary responsibilities for this position include:
Build and deploy hardware and software systems as necessary
Remote administration using Apple and Windows Remote Desktop
Imaging of Windows and Mac desktop and laptop systems
Setup and configuration of new users
Deployment of keyboards, mice, monitors, PCoIP portals and workstations
Responsible for workstation and user moves within the facility
Answer helpdesk phone and provide phone support
Printer (and multi-function device) administration, setup and installation
Provide customer service and technical assistance to all users of the systems developed above
Mac OSX and Windows 7 Administration (ftp, printer setup, software installation, user account creation, etc)
Basic troubleshooting of issues often found in large-scale networked Unix environments
On-call 24x7 technical support
Required Skills:
Candidate must possess strong interpersonal and communication skills with a technical background in systems administration and engineering, preferably with a focus on PC/Mac/Linux operating systems. Project requirements are often dynamic and extremely fast paced and the ideal candidate is someone who can easily step out of their comfort zone and handle tasks beyond the scope of their expertise and responsibility. Versatility, resourcefulness, and adaptability are key characteristics to possess for this job.
Required Experience:
College degree or equivalent post-high school education or experience.
Computer Science background preferred but not required
1-2 years of PC/Mac/Linux related experience.
Ability to configure workstation/server network interfaces.
Previous experience in customer support, computer operations, system administration.
Position: Intermediate Systems Engineer (YVR)
Job Description:
Sony Pictures Imageworks Canada, an industry leading Visual Effects and Animation studio located in Vancouver, is seeking a Systems Engineer. The job demands astute and critical thinking coupled with Linux systems engineering to develop solutions for a unique industry combining high performance computing with digital artistry and storytelling. You will participate in projects utilizing new technologies in the areas of large-scale systems administration and engineering including building, configuring, installing, deploying and supporting workstations, servers and large scale storage systems. We are building a high performance global digital workflow for visual effects and animation production and this is a great opportunity to work on technically challenging projects in a very creative work environment comprised of talented engineers and artists.
Primary responsibilities for this position include:
Build and deploy hardware and software systems as necessary
Administration of servers, network routers/firewalls and NAS storage systems
Imaging of Linux desktop systems and servers
Configuration management
Troubleshooting of PCoIP portals and connected workstations
Provide 2nd tier helpdesk support
Linux systems administration
Scripting and light programming
Participation in a range of infrastructure related projects
Troubleshooting of issues often found in large-scale networked Unix environments
On-call 24x7 technical support
Required Skills:
Candidate must possess strong interpersonal and communication skills with a technical background in systems administration and engineering, preferably with a focus on Linux operating systems, NAS storage systems and server virtualization technologies. Project requirements are often dynamic and extremely fast paced and the ideal candidate is someone who can easily step out of their comfort zone and handle tasks beyond the scope of their expertise and responsibility. Versatility, resourcefulness, and adaptability are key characteristics to possess for this job.
Required Experience:
College degree or equivalent post-high school education or experience.
Computer Science background preferred but not required
Prior production experience a plus
Position: Senior Systems Engineer (UNIX)
Senior Systems Engineer
Vancouver, B.C.
Sony Pictures Imageworks Canada, an industry leading Visual Effects and Animation studio located in Vancouver, is seeking Senior Systems Engineers. Systems Engineering is responsible for first- and second-level support of 1,000+ users in a dynamic, high-performance production environment. The job demands astute and critical thinking coupled with Linux systems engineering to develop solutions for a unique industry combining high performance computing with digital artistry and storytelling. You will participate in projects utilizing new technologies in the areas of large-scale systems administration and engineering including building, configuring, installing, deploying and supporting workstations, servers and large scale storage systems. We are building a high performance global digital workflow for visual effects and animation production and this is a great opportunity to work on technically challenging projects in a very creative work environment comprised of talented engineers and artists.
Responsibilities:
Primary areas of responsibility will include:
Installation, deployment and maintenance of hardware, operating systems and software.
Initiation of and participation in departmental and site-wide engineering projects.
Specification, documentation and communication of requirements for engineering tasks across the enterprise.
Technical assistance to a wide range of end users in a customer-service oriented organization.
Mentoring to and advice on best practices for Systems Engineering personnel throughout the department.
After hours, holiday and weekend support on-call 24/7 as scheduled in rotation with other engineers.
Distinguishing Characteristics:
The successful candidate possesses:
Exceptional communication skills, both verbal and written. This includes the ability to provide thorough written documentation.
Strong interpersonal skills, and the ability to perform as an individual and on a team.
Scripting and programming abilities that maximize efficiency in daily tasks.
Self-guided triage and follow-through skills to best respond to assigned duties.
Education, Skills & Certifications:
Degree in Computer Science or in a related field. Significant industry experience may be substituted.
Seven years of UNIX/Linux experience in a production environment.
Four to six years experience in a large, high-performance technical computing site.
Three years experience in installation, deployment and maintenance of Red Hat Enterprise Linux 6 workstations and servers.
Experience in supporting mission-critical systems to ensure high availability.
Programming ability in either of Tk or Perl, and the ability to write small C programs.
Extensive networking experience with TCP/IP, DHCP, DNS, LDAP and other directory services, used across local and wide-area/metro-area networks of varying topologies.
Hands-on experience with large-scale backup solutions and storage technologies.
Direct experience with multi-terabyte Netapp (or other) SAN installations is a plus.
Position: Principal Systems Engineer (UNIX)
Principal Systems Engineer
Vancouver, B.C.
Sony Pictures Imageworks Canada seeks qualified candidates to join its Systems Engineering department as a Principal Systems Engineer. Systems Engineering is responsible for first- and second-level support of 1,000+ users in a dynamic, high-performance production environment.
The Principal Systems Engineer will report to the Senior Project Manager.
Duties
Designs, develops and enhances the hardware and software configuration of the organization's production and editing systems.
Designs software applications and tools to meet technical and creative requirements.
Enhances or develops new technologies / techniques taking into account total system needs.
Deploys new system features or functionality without interruption to production schedules.
May direct the technical efforts of a project team during development and deployment.
Participates with management in evaluating systems and applications and in developing systems standards.
Accountable for designing and delivering state of the art production and editing systems technologies to the organization that create competitive advantage.
Scope
Knowledge / Problem SolvingRecognized internally and externally as an expert in the field.
Addresses design issues in a one to three year horizon.
Develops industry-leading functionality for production and editing systems.
Typically uses C++ and UNIX programming and scripting languages.
Negotiations / Interactions
Assignment of Work
Receives work in the form of objectives that regularly require the use of innovation.
Guides and mentors a wide range of audiences.
May lead teams / projects.
Distinguishing Characteristics
The successful candidate possesses:
Exceptional communication skills, both verbal and written, including the ability to effectively communicate in a wide variety of contexts.
Strong interpersonal skills and the ability to perform as an individual and on a team.
Proven leadership and technical skills within a sophisticated IT infrastructure organization.
Extensive experience with heterogeneous operating systems and computing/networking environments: Linux, Windows XP, Mac OS X.
Experience with advanced networking media, protocols and topologies.
Experience with Helpdesk and Inventory software.
Experience working in the CG feature animation and visual effects industry.
Experience:
Position: Helpdesk Manager (YVR)
About the Job
Helpdesk Manager
Vancouver, BC Canada
Sony Pictures Imageworks seeks a qualified candidate to join its Systems Engineering team as the Helpdesk Manager. Systems Engineering is responsible for first, second and third level support of 1,000+ users in a distributed, dynamic, high-performance production environment.
The Helpdesk Manager will report directly to the Executive Director of Systems Engineering.
Responsibilities
Oversee the daily activities of the Helpdesk administrators and Network Operations Center administrators.
Coordinate trouble ticket management and escalations for Unix, Mac & Windows systems administration, and other various systems engineers; including trouble ticket management, escalations from Helpdesk, Desktop support teams and project management.
Responsible for managerial activities; including performance appraisals, scheduling and hiring.
Report on SLA compliance and other key IT performance metrics to senior management.
Develop and implement standards, procedures, and processes for the Systems Engineering Helpdesk group.
Collaborate with other teams on other all system and end user support matters.
Provide 24x7/365 support as needed
Distinguishing Characteristics
The successful candidate possesses:
Exceptional communication skills, both verbal and written, including the ability to effectively communicate in a wide variety of contexts.
Strong interpersonal skills and the ability to perform as an individual and on a team.
Proven leadership and technical skills within a sophisticated IT infrastructure organization.
Extensive experience with heterogeneous operating systems and computing/networking environments: Linux, Windows XP, Mac OS X.
Experience with advanced networking media, protocols and topologies.
Experience with Helpdesk and Inventory software.
Experience working in the CG feature animation and visual effects industry.
Requirements
5+ years of managerial experience in an information technology production environment.
A degree in Computer Science or a related field is desirable.
Experience with the following operating systems: Linux, Windows, Mac OS X.
Knowledge of server hardware, maintenance, and procedures.
Experience with Exchange, Active Directory, Networks.
Familiarity with CG feature animation and visual effects industry tools and workflows.
About Imageworks
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http://www.imageworks.com/
Sony Pictures Imageworks produces high-end visual effects for movies, such as the the Amazing Spider-Man 2, Edge of Tomorrow, and Oz the Great and Powerful. The company's work has been recognized with numerous awards and nominations, including the Academy Award for Best Visual Effects for Spider-Man 2.
Imageworks proved its all-CG character animation and production capabilities with the animated short, The ChubbChubbs! which won an Academy Award. Surf's Up received an Academy Award nomination for Best Animated Feature. Imageworks is unique in its ability to provide quality digital production for live action, all-CG, motion capture and hybrid live-action/animated films. Imageworks prides itself as a community of artists supporting the imagination and expression of visual storytellers.
Today, Imageworks is unique in its ability to provide quality digital production for live action, all-CG, motion capture and hybrid live-action/animated films. Its community of innovative digital artists and computer technologists collaborate creatively with filmmakers, helping them to bring their vision from the storyboard to the theater and delight audiences around the globe.