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Subject: [SSA-Discuss] Rant - buy outs and mergers, HDS/Bluearc as an example
From: Brian Krusic <brian@krusic.com>
To: discuss@studiosysadmins.com
CC:
I call my buddies over at Bluearc TAC expecting to be asked how I'm doing personally and other pleasantries.
But instead I got a thick accent and spent almost a full minute spelling my name. And that was only my first name, pffffffftt forget the last part of it, Krustik, Krudik, Krffffphhht... what ever man.
Welcome to the well oiled and canned response of outsourced and globalized support.
Fortunately I still got the digits to our original sales engineer from years ago who will help me. The guy is super cool and smart as hell. Get this, they wanna change his role so I no longer may have his ear!
Anyways, the only ppl who benefit from this virus like behavior of merging/absorbing are corporate interest which is greed based.
Screw the customer. I mean if it ain't broke don't fix it is lost in our wouderfully modern times. Progress is code for stupidity.
- Brian