Help explaining and/or choosing between two
different solutions? | ||||||
| posted by Jeremy Webber on March 4, 2015, 5:10 p.m. (1 day ago) | ||||||
| ||||||
| Thread Tags: discuss-at-studiosysadmins | ||||||
| ||||||
| We recently lost all data on 2 out of 2 Synology units, due to software - not hardware - issues. In one case there was no hardware failure at all, the unit simply refused to see any data after a routine OS upgrade (point and click in the GUI thingy). And the backup data (copied to another Synology using Synology sync) was bad also. But the Synology health widget shows that both systems were perfectly fine! In the other case, there was a single drive failure (RAID 6) and then the unit failed to rebuild the RAID from the hot spare. After ensuring we no longer required any data on the unit (having been burnt once), we rebooted on Synology supports recommendation, and again, no data visible. In both cases, Synology support was was useless. It took them days to respond, even though we told them that the device was not serving data. Called their US support number, the person refused to help us and told us to send an email. And, when they eventually did get around to remote logging into the units, their conclusion was the data is there somewhere, but we cannot access it. I found a number of other customer reports in their support forums with similar issues. Good luck, and keep good (independent) backups! Jeremy On 4 Mar 2015, at 9:13 pm, Gustaf Larm <content@studiosysadmins.com> wrote: Recently they got an suggestion (from someone else) that's based on synology hardware. It's an DS2015xs (https://www.synology.com/en-us/products/DS2015xs#spec), offered to run with 8 WD RED at 4 TB with synologys hybrid raid 2 (raid 6 equivalent). -- Jeremy Webber Senior Systems Engineer Animal Logic Pty Ltd T: +61 2 8310 3577 M: +61 2 9383 4800 F: +61 2 9383 4801 |